As patron’s demand for information becomes larger and more complex, library staff know they need to keep up. To do this, they must start by collecting and analyzing a wider range of information about the library—both about how it operates and how conditions are developing in our current and potential markets.
Although the libraries have much strength and offer a wide variety of services to their patrons, the staff is stepping back to scrutinize what is working, as well as what is not happening, to reach out to more of our community that is not utilizing the library.
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